Clear protections. No guesswork.
These protections have been selected for EINPilot’s planned paid service. The product is still in preview: no real payment or fax submission is available.
Full service-fee refund before faxing
For the planned paid service, you may cancel for a full refund of the EINPilot service fee before we start an outbound fax transmission attempt. Once sending has begun, including when its outcome is still being checked, this pre-send cancellation policy no longer applies. We will show the sending status and assess any request against the recorded sending history.
Our mistakes, corrected for free
Errors caused by EINPilot in preparing or sending your confirmed information will be corrected at no extra service charge. Changes still require your confirmation and a new signature where applicable. Any further submission must follow the appropriate correction process; this is not permission to create a duplicate EIN application. Customer-provided incorrect information or later changes are handled separately.
No extra fee for failed-fax retries
When we establish that a fax transmission failed, reasonable retries of the same eligible application are included without an additional transmission-retry charge. The package and authorization must remain valid. Unknown results and partial transmissions are investigated first. An IRS delay, rejection or request for more information is not a confirmed fax failure, and does not trigger automatic resubmission.
IRS decisions and waiting times
We do not guarantee an EIN outcome or a fixed IRS processing time. A delay, rejection or request for more information does not automatically trigger a refund or a new application. A refund does not withdraw a fax already sent.
Changes, additional work and service duration
Customer-requested changes, ordinary supplementary-document assistance, the monitoring period and handling of responses that never arrive will be defined in the final service scope before real checkout. No additional work will be charged without a separate quote and your agreement.
Requesting a cancellation or correction
Before launch, the application will provide a verified support channel and an accurate sending status. A request received after an outbound sending attempt begins is not a pre-send cancellation, even if fax confirmation has not arrived. Real refund processing and timing are not enabled in this prototype.